1,000 employees, one shared goal - and a platform that has made a tangible difference in everyday work. The Kassenärztliche Vereinigung Nordrhein shows how generative AI can be introduced securely, practically, and with enthusiasm.
:format(webp)){kind=small}
In 2024, KV Nordrhein faced a problem familiar to many public organizations - one that was quickly becoming a risk factor: the looming loss of AI control through shadow AI and a lack of data sovereignty.
Employees already wanted to use generative AI in their daily work - but public tools like ChatGPT were ruled out due to strict GDPR and compliance requirements.
KV Nordrhein had serious concerns that sensitive administrative data or internal knowledge could be analyzed in US clouds or used to train third-party models.
The strong intrinsic motivation among employees to use modern AI tools to reduce their workload highlighted the need for an official framework. The goal was to proactively channel this drive for innovation into a transparent and secure governance structure.
Other tools were unable to access internal policies, processes, or complex knowledge bases - leaving their practical value limited.
The Mission
A trustworthy, scalable, internal platform that increases productivity - without compromising on data protection.
The starting point was an internal brainstorming session on AI assistants, prompts, and initial use cases. From this emerged the AI Lab - a space for experimentation, exchange, and learning.
This laid the foundation for the later AI strategy.
In parallel, the project team developed an AI policy, defined clear rules, and conducted a tender process for a secure AI platform.
KVNO picked nuwacom as their tool of choice
An internal ideas competition gave the initiative its own identity. The chosen name "Inspire" stands for creativity, courage, and relief through AI.
Before the rollout began, all employees completed AI training covering fundamentals, data protection, and safe usage.
The rollout itself kicked off with two large AI Days in Cologne and Düsseldorf:
Over 600 employees experienced AI up close and developed a noticeable sense of excitement and momentum. Just a few weeks after launch, it was clear: nuwacom was not an "IT project" - it was a tool that creates real value.
Employees used Inspire extensively to:
KV Nordrhein did not only accelerate processes - it changed its culture.
"I used Inspire three times today and every time I thought: Where have you been all these years?"
"Data protection and innovation are not mutually exclusive. With nuwacom, we have found a solution that unites both."
After the successful rollout, KV Nordrhein is taking the next step: developing its own AI agents that automate routine tasks. This transforms nuwacom into an intelligent workplace where people and AI become more productive together.
"What remains is more than a new technology: an organization that has learned to use AI responsibly - and puts people at the center of it all."
:format(webp))
KV Nordrhein represents more than 24,000 physicians and psychotherapists, ensures outpatient medical care for 9.5 million people, and is recognized as a pioneer in digital transformation in the healthcare sector.
kvno.de