Industry: InsuranceSize: 500 - 1,000Headquaters: Germany

KV Nordrhein – How 1,000 Employees Explored AI Productively with nuwacom

Jan 26, 202612 min

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1,000 employees, one shared goal – and an AI workspace that has significantly transformed daily work. The Kassenärztliche Vereinigung Nordrhein (KVNO) the association representing statutory health insurance physicians in North Rhine, shows how generative AI can be rolled out securely, put into practical use, and embraced with real enthusiasm – with nuwacom.

Urgency Over Theory

In 2024, KV Nordrhein faced a challenge familiar to many public organizations – one that quickly became a risk factor: The looming loss of AI control: Shadow AI & data sovereignty.

Employees wanted to use generative AI in their daily work, but public AI tools like ChatGPT were excluded due to strict GDPR and compliance requirements.

This resulted in three urgent challenges:

  1. Risk of data leakage
    The concern that sensitive administrative data or internal knowledge could be analyzed in US clouds or used for third-party models.

  2. Growing Need for Centralized Control

    Employees’ strong motivation to use modern AI tools for support highlighted the need for an official framework. The goal was to proactively channel this innovative drive into a transparent and secure governance structure.

  3. Lack of Integration with Internal Knowledge
    Public tools couldn’t access internal guidelines, processes, or complex knowledge databases – limiting their practical value.

The Mission: A trusted, scalable, internal platform that increases productivity – without data protection compromises.

Connecting security, knowledge & culture

Phase 1: Concept and AI-Lab

The starting point was an internal brainstorming session on AI assistants, prompts, and initial use cases. This gave rise to the AI Lab – a space for experimentation and learning.

It laid the foundation for the subsequent AI strategy.

Phase 2: The foundation – Security and Internal Knowledge

In parallel, the project team developed an AI policy, established clear rules, and initiated a tender for a secure generative AI platform.

Key requirements:

  • Full data sovereignty

  • GDPR compliance

  • Secure connection to internal knowledge databases

  • Controlled model selection and governance

The decision was made to adopt nuwacom.

The reasons

1. Sovereign Hosting (EU-only)

nuwacom offers a fully GDPR-compliant solution, operated in a European private cloud. No data leaves the EU.

2. Retrieval-Augmented Generation (RAG)

KVNO’s internal knowledge (guidelines, manuals, billing rules) was securely indexed: Employees can ask questions directly to internal sources via the chat – without searching through PDFs or intranets.

3. Governance & Model Control

The project team decides independently: which AI models are approved for which departments with which security levels

4. Embedding Culture – A Name That Resonates

An internal idea competition gave the initiative its own identity. The chosen name, “Inspire,” symbolizes creativity, courage, and the relief AI brings to daily work.

Phase 3: Launch & experience – Making AI Tangible

Before the rollout, all employees completed AI training covering fundamentals, data protection, and secure usage.

The rollout began with two major AI Days in Cologne and Düsseldorf, featuring:

  • Live-Demos

  • Deep-Dive-Sessions

  • Practical workshops

Over 600 employees experienced AI up close – sparking a tangible sense of optimism and momentum.

Internal knowledge access instead of mere text generation

Just weeks after launch, it became clear: nuwacom wasn’t just an “IT project” but a tool delivering real value.

Usage figures

2.400+ 

conversations

in the first weeks


17.000+

messages exchanged

100+

personal prompts

added to the library


The true added value showed itself in knowledge access.

Employees used Inspire intensively to:

  • Locate complex administrative guidelines in seconds

  • Automatically summarize lengthy PDFs

  • Draft letters based on internal templates

  • Research billing codes faster



Voices from the organization:

“I used nuwacom three times today and thought each time: Where have you been all these years?”

“Data protection and innovation aren’t mutually exclusive. With nuwacom, we’ve found a solution that combines both.”

KV Nordrhein didn’t just accelerate processes – it transformed its culture.

Learnings & Success Factors

1. Governance Builds Trust

A clear AI policy was the foundation for acceptance and security.

2. Engagement Strengthens Culture

Idea competitions, AI training, and AI Days made AI tangible and emotionally resonant.

3. Iterative Approach

Experiment first, then scale – a true accelerator.

4. Making Success Visible

Positive feedback and usage data amplified momentum and motivation.

About KV Nordrhein

KVNO represents over 24,000 physicians and psychotherapists, ensures outpatient medical care for 9.5 million people, and is considered a pioneer in digital transformation within healthcare.

Visit website

From Usage to Automation

Following the successful introduction, KV Nordrhein is taking the next step: developing its own AI agents to automate routine tasks.

Planned agents

Knowledge Agent

Answers internal questions from guidelines and manuals.

Onboarding Agent

Supports new employees during onboarding.

Protocol Agent

Efficiently transforms meeting outcomes into structured summaries.

nuwacom wird zum intelligenten Arbeitsplatz, in dem Menschen und KI gemeinsam produktiver werden.

What remains is more than just a new technology: an organization that has learned to use AI responsibly, while keeping people at the center.


Sascha Böhr,Co-Founder, nuwacom
Sascha Böhr